Personal excellence

I'm often asked why I do what I do. I know the answer deep down, but I rarely publish it. During the global shock of COVID-19, I had no choice but to confront the question again. This is a very personal post that deliberately focuses on me.   From a young age, I knew I enjoyed making a lot from very little. I loved working to get as much value from something as I could. Given a little, I see the opportunity and I make magic.   Growing up, I worked at my gran's shop during school holidays. With my sister, we created a parcel counter (a place for shoppers to leave their bags while shopping). I enjoyed that we made something useful from an old, filthy room. And it gave customers an excellent experience.   I thrive on making the best use of available resources. I see the opportunity in [...]

During a time like this, virtual meetings are a necessity. These can be agonising if not done right. I used to work from a Dubai office while my extended team sat across many countries. The rules that follow are a result of lessons learned during this time. Online meetings come with peculiar liabilities. Basic etiquette can solve these. This post applies more to meetings than webinars. Both call for different sets of conduct. 1. The Golden Rule: Treat your online meeting like a regular meeting Arrange your day so that you can be present during the meeting. If it were not an online meeting, it would be in a meeting room with everyone there and participating. The fact that it is an online meeting does not make it okay to do the groceries while attending the meeting. Get comfortable in a chair at a desk. Have your coffee or water [...]